Einfache frage....

  • Hello friends!

    I write this in english, because my german is not very good..

    But, I have a UX which i bought and there seems to be a problem with it. It stops working when I try to set the time.

    As the warranty still is ok, I have tried to contact the Sinn-factory, in order to obtain information on how to send the watch to them, for the nessesary repairs.

    The problem is - I haven't heard from them in over a week.

    Is that normal?

    Best whishes to ya'all
    From a Sinn-fan in Denmark

  • Zitat von rmbkvver

    But, I have a UX which i bought and there seems to be a problem with it. It stops working when I try to set the time.

    The second hand is supposed to stop when the time is being set (it is called "hacking"). The second handshould start again when the crown is pushed in.

  • I'm sorry - I did not explain properly.

    The watch stop completely, when I want to set the time. Afterwards it will not start, when i depress and lock the crown - or it goes into "empty battery" mode, advancing 5 seconds at a time.
    This should not be the case!

  • Zitat von rmbkvver

    I'm sorry - I did not explain properly.

    The watch stop completely, when I want to set the time. Afterwards it will not start, when i depress and lock the crown - or it goes into "empty battery" mode, advancing 5 seconds at a time.
    This should not be the case!

    Ah, sorry ... that sounds like a serious malfunction. :(

    If you don't get an e-mail reply, perhaps phoning them would be a quicker route to having the problem resolved.

  • Well, help is on its way.
    Yesterday I got a reply from Sinn - and of course the factory told me to send me the watch to them for repairs.

    So I will have to be patint for a while, until I get my new purchase back.

    Happy as I am, i look forward to the day, when i (finally) can put this excellent time-piece on my wrist:-)

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